Tough as our instruments are, we know that the field can be a pretty tough place! We had an operator sheepishly tell us, upon delivery of a mangled instrument for repair, that his colleagues claimed he could break an anvil. It’s ok, we don’t judge. We just repair. Joanie is a whiz with all things water-level indicator and is rarely stumped or unable to repair what you break. She coined the phrase ‘we make ’em, you break ’em, we fix ’em’ and that’s exactly what we do.
So when you find that you do have something that needs troubleshooting, replacement parts, fixing, cleaning, etc… pack it up in a box with some padding so that it doesn’t get more beat up, include your contact information and what the trouble appears to be, and anything else we might need to expedite the work and get it back to you. We’ll give it a look, get you a quote (both for repair and for replacement), get the work done and get it back to you ASAP. And if you’ve got a really great story for what happened, you can include that too!
*Note about the pictured damaged tape: this instrument came in with some unusual and seemingly unfixable damage. The great thing about our tapes is that they are extremely hardy, and damage like this is rare unless it’s been put into an equally, unusual situation! In this case we were able to remove the damaged section (thanks to the stainless steel conductors there was no stretch in the rest of the good tape), replace the length and probe, and had it out the door in no time, at a fraction of the price of a completely new unit.